Refund Policy

1. All Sales Are Final

ED5 MMO Studio does not issue refunds. Once a purchase is completed, it is final. We do not offer refunds, returns, exchanges, credits, or cancellations for any license purchase, license upgrade, subscription period, add-on, or credit top-up, whether or not you have installed, activated, or used the product.

By completing a purchase you confirm that you have read and accepted this policy. If you are not prepared to accept it, do not complete the purchase.

2. Why Sales Are Final

We sell digital goods that are delivered to you immediately and cannot be returned. The moment your payment clears:

• Your license key is generated and emailed to you.
• Your download becomes available from your account.
• Where applicable, your hosted project, managed server, or credit balance is provisioned.

A license key cannot be un-seen and a download cannot be un-downloaded. Because we cannot recover what has already been delivered, we price the product on the basis that sales are final, and we give you a free, no-card trial so you can evaluate the real software before you spend anything.

3. Evaluate Before You Buy

You have several ways to assess the product at no cost, and we expect you to use them. There is no obligation to buy until you are satisfied it fits your project:

• Free browser editor trial — one hour of the full editor, no credit card required. Add a card to extend the trial to seven full days.
• Full documentation — every editor, system, and workflow is documented at /docs before you pay.
• Screenshots and demos — the feature and showcase sections show the actual product, not mockups.
• Plan comparison — the pricing page lists exactly what each tier includes.
• Pre-sales questions — contact us at support@ed5mmostudio.com before purchasing and we will answer honestly about whether the product does what you need.

4. What This Policy Covers

This policy applies to every purchase we sell, including:

5. Limited Exceptions

The only situations in which we will return money are payment errors — cases where you did not receive what you paid for, or were charged something you never agreed to. These are corrections, not refunds of a delivered product:

1. 1.Duplicate charge. You were billed more than once for the same license or the same subscription period. We refund the duplicate.
2. 2.Unauthorized charge. Your payment method was used without your authorization and you report it to us promptly.
3. 3.Failure to deliver. We were unable to deliver your license key, download, or provisioned service at all, and we cannot resolve it within a reasonable period after you report it.

To raise one of these, email support@ed5mmostudio.com or open a ticket at /tickets with your order reference. We will investigate and respond. Outside these three situations, we do not make exceptions — including for change of mind, buying the wrong tier, buying a duplicate license knowingly, lack of time to use the product, your project being cancelled, your hardware not meeting the requirements, or a feature not working the way you assumed it would when it is documented otherwise.

6. Managed Hosting Subscriptions

Managed hosting is billed as a recurring subscription. You may cancel at any time from your account dashboard.

• Cancellation stops future renewals. It does not refund the current period.
• Your servers stay available until the end of the period you already paid for, then stop.
• We do not issue partial or pro-rated refunds for unused days, for a server you stopped using, or for a project you deleted mid-period.
• Autoscale charges are consented in advance. Autoscale is off by default. Turning it on requires an explicit two-step confirmation and a saved payment method, and the per-shard cost is shown to you before you enable it. Charges incurred while autoscale is on are not refundable — if you do not want them, leave autoscale off.

If a managed server suffers an extended outage caused by us, contact support. Service credits, where we grant them, are at our discretion and are applied to future billing periods rather than paid out in cash.

7. Studio AI Credits

Studio AI credits are consumed as you use AI-assisted authoring features. Credits:

• Are non-refundable once purchased, including any unused balance.
• Have no cash value and cannot be exchanged for money.
• Are non-transferable between accounts.
• Are consumed when a request is made, whether or not you keep the generated result.

Where a request fails on our side before producing a result, the reserved credits are released back to your balance automatically. That release is an internal correction, not a refund.

8. License Upgrades

Upgrading a license tier charges only the difference between what you already paid and the higher tier. Upgrades take effect immediately and are final. We do not downgrade a license after the fact and return the difference.

9. Immediate Delivery and Statutory Rights

Some jurisdictions give consumers a limited period to withdraw from a distance purchase. Those laws also allow that right to be waived for digital content that is supplied immediately with the consumer's express consent.

By completing a purchase you expressly request immediate delivery of the digital content and you acknowledge that you thereby lose any statutory right of withdrawal or cancellation once delivery has begun. Delivery begins as soon as your license key is issued or your service is provisioned, which happens within seconds of payment.

Nothing in this policy limits any right you have under applicable law that cannot be waived by agreement, including rights relating to goods that are faulty, not as described, or not fit for purpose. This policy applies to the fullest extent the law allows.

10. Chargebacks

If you have a billing problem, contact us first — we answer support tickets and we can usually resolve an error faster than a bank can.

Filing a chargeback or payment dispute instead of contacting us is treated as a breach of these terms. When a chargeback is filed against a purchase, we will:

• Immediately suspend and may permanently revoke the associated license key and all device activations.
• Terminate any hosted projects, managed servers, and credit balances tied to the account.
• Contest the dispute with the payment provider using our delivery records, including license issuance and download logs.
• Decline to sell to the account holder in future.

A revoked license cannot be reinstated by later withdrawing the dispute; you would need to purchase again.

11. Changes to This Policy

We may update this policy. The version published on this page at the time of your purchase is the version that governs that purchase, so save or print a copy if you want a record of it.

12. Contact

Billing questions and the limited exceptions in section 5: support@ed5mmostudio.com, or open a ticket at /tickets. Legal notices: legal@ed5mmostudio.com.