Terms of Service — ED5 MMO Studio

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding agreement between you and ED5 Global ("we", "us", "our") covering your use of mmo.ed5enterprise.com, the ED5 MMO Studio desktop application, Studio Web, managed hosting, the documentation, the community forum, and every related service we operate (together, the "Service").

By creating an account, purchasing a license, or using any part of the Service, you accept these Terms. If you do not accept them, do not use the Service.

Two other documents form part of this agreement and are incorporated by reference: the Refund Policy and the End User License Agreement. Where the EULA and these Terms conflict on a question of how you may use the software itself, the EULA governs.

2. Eligibility and Accounts

You must be at least 18 years old, or old enough to enter a binding contract where you live with a parent or guardian's supervision and consent.
You must provide accurate account information and keep it current.
You are responsible for keeping your password, license keys, and API keys confidential, and for everything that happens under your account.
You must notify us promptly if you believe your account or a license key has been compromised.
One account per person. Accounts may not be shared, sold, rented, or transferred without our written consent.

We may refuse service, close an account, or reclaim a username at our discretion, including where an account is used to breach these Terms.

3. What the Service Includes

Depending on your plan tier and what you have purchased, the Service may include:

Studio desktop application — the installable editor for Windows, macOS, and Linux.
Studio Web — the browser-based editor and project dashboard.
Managed hosting — optionally provisioned game servers, currently offered in private beta and capacity-capped.
Studio AI — AI-assisted content authoring, metered in credits.
Documentation, forum, and support tickets.

Features described on the website or in the documentation reflect the product as it exists at the time of writing. We develop the product continuously and may add, change, or remove features. We will not remove a materially advertised capability from a tier you have already purchased without offering you a comparable replacement.

4. Licenses and Plan Tiers

Purchasing a license grants you the rights set out in the End User License Agreement. In summary, and subject to that document:

Indie covers personal and non-commercial or indie development.
Studio and Enterprise cover commercial release. You keep 100% of your game's revenue; we take no royalty.
Licenses are issued as keys, activated per device, and are personal to the purchasing account.
All tiers include engine updates for the life of the product, delivered through the Studio updater.

You may upgrade tiers at any time from your account dashboard by paying the difference. Your existing license key and device activations carry over.

5. Purchases, Pricing, and Taxes

Prices are displayed in US dollars and are charged at checkout by our payment providers.
We use Stripe and PayPal to process payments. We do not receive or store your full card number.
You are responsible for any sales tax, VAT, GST, customs, or other duty applicable where you live, unless we are required to collect it and state that we are doing so at checkout.
We may change prices at any time. A price change does not affect a purchase you have already completed.
Promotional pricing and discounts apply only while active and cannot be applied retroactively to an earlier purchase.
If a price is displayed in error, we may cancel the affected order and refund it rather than honor the erroneous price.

6. No Refunds

All sales are final. We do not offer refunds, exchanges, or cancellations on completed purchases. A free trial is provided so you can evaluate the product before paying.

The narrow exceptions for duplicate charges, unauthorized charges, and failure to deliver, together with the consequences of filing a chargeback, are set out in full in the Refund Policy, which forms part of these Terms.

7. Subscriptions and Managed Hosting

Subscriptions renew automatically at the interval shown at checkout until you cancel.
You may cancel at any time from your account dashboard. Cancellation takes effect at the end of the current paid period; there are no partial refunds.
Failed payments may result in suspension of the hosted service. We may terminate and delete suspended projects after a reasonable notice period.
Autoscale is opt-in, requires an explicit two-step confirmation and a saved payment method, and bills per additional shard at the rate disclosed when you enable it. Leaving it off means your project never scales beyond the servers you provisioned by hand.
Managed hosting is offered in private beta and is capacity-capped. We may limit, queue, or decline provisioning requests.
Managed servers automatically update to the current engine image when idle so that updates never interrupt a live session.

We do not guarantee any specific uptime for managed hosting unless you hold an Enterprise plan with a written service level agreement.

8. Studio AI and Credits

AI-assisted features consume credits. Credits are non-refundable, non-transferable, and have no cash value.
AI output is generated by third-party models and may be inaccurate, unoriginal, or unsuitable. You are responsible for reviewing anything you accept into your project.
We make no representation that AI-generated output is free of third-party rights. Check anything you intend to ship.
Do not submit confidential information belonging to someone else, or personal data you have no right to share, through AI features.
We may apply rate limits, budgets, and abuse controls to AI features.

9. Your Content

You own your content. Games, worlds, art, audio, text, plugins, data, and any other material you create with or upload to the Service remain yours. We claim no ownership of it and take no royalty on anything you earn from it.

To operate the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, and display your content solely as needed to provide the Service to you and the people you share it with. This license ends when you delete the content or close your account, except for copies retained in routine backups for the period described in the Privacy Policy.

You are responsible for having the rights to everything you upload. Do not upload assets you did not create or license, and do not use the Service to infringe anyone's copyright or trademark.

If you post to the community forum or a public showcase, you grant us a non-exclusive right to display, reproduce, and quote that post in connection with the Service, including in marketing material about the community.

10. Acceptable Use

You agree not to:

Use the Service for anything unlawful, or to produce or distribute unlawful content.
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the software, except where that restriction is unenforceable under applicable law.
Redistribute, resell, sublicense, rent, or lease the engine, editor, or any part of the Service as a product, template, framework, or service of your own.
Circumvent, disable, or tamper with licensing, activation, metering, rate limiting, or security controls.
Share license keys or API keys, or use one license across more devices or seats than the tier permits.
Probe, scan, overload, or attack our infrastructure, or use the Service to attack anyone else's.
Scrape, data-mine, or bulk-download the website, documentation, or media beyond ordinary personal use.
Harass, threaten, impersonate, or abuse other users or our staff, on the forum, in tickets, or anywhere else in the Service.
Use the Service to develop a competing game engine or editor.

We may investigate suspected breaches and take any action we consider appropriate, including removing content, suspending access, revoking licenses, and reporting unlawful activity to the authorities.

11. Community Forum and Support

Forum posts and support tickets must be your own words and must not include other people's personal data.
We moderate at our discretion and may edit, move, lock, or delete posts, and suspend posting privileges.
Support is provided in English on a reasonable-efforts basis. Priority support and dedicated contacts are features of the higher tiers.
Do not paste license keys, API keys, passwords, or database credentials into a public forum post. If you do, treat them as compromised and rotate them.

12. Third-Party Services

The Service depends on third parties, including payment processors, cloud infrastructure providers, authentication and database providers, email delivery, error monitoring, and AI model providers. Their availability and their own terms affect the Service. We are not responsible for third-party outages, and your use of an integrated third-party service may also be governed by that provider's terms.

The Privacy Policy lists the categories of provider we share data with and why.

13. Our Intellectual Property

ED5 MMO Studio, its engine, editor, client, server, database schema, documentation, website, branding, and all related material are owned by ED5 Global and protected by copyright, trademark, and other laws. The software is licensed, not sold.

The Service is proprietary software distributed in compiled form. A license does not include, and has never included, the engine's source code, and nothing in these Terms grants you the right to obtain, possess, copy, or distribute it. See the End User License Agreement for the precise scope of what a license grants.

You may not use our names, logos, or branding in a way that suggests endorsement or affiliation without our written permission. You may of course say that your game was made with the product.

14. Suspension and Termination

You may stop using the Service and close your account at any time. Closing an account does not entitle you to a refund.

We may suspend or terminate your access, in whole or in part, with or without notice, if:

You breach these Terms or the EULA.
You file a chargeback or your payment fails and is not cured.
Your use threatens the security, integrity, or availability of the Service or another user.
We are required to do so by law.

On termination, your license rights end immediately, your hosted projects and managed servers may be shut down and deleted, and you must stop using the software. Sections that by their nature should survive termination — including intellectual property, disclaimers, liability limits, indemnification, and governing law — survive it.

We recommend exporting anything you care about before you close an account.

15. Disclaimer of Warranties

The Service is provided "as is" and "as available", without warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties, express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that it will meet your requirements; or that it will produce a commercially successful game. You are responsible for maintaining your own backups of your projects and data.

16. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost players, business interruption, or the cost of substitute software, arising out of or relating to the Service — even if we were advised such damages were possible.

Our total aggregate liability arising out of or relating to the Service is limited to the amount you actually paid us in the twelve months immediately before the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations. Where that is the case, the exclusions and limitations above apply to the maximum extent permitted, and nothing here excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

17. Indemnification

You agree to indemnify and hold harmless ED5 Global and its officers, employees, and contractors from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of your content, your game, your use of the Service, your breach of these Terms or the EULA, or your violation of any law or third-party right.

18. Changes to These Terms

We may revise these Terms. When we make a material change we will update the date at the top of this page and, where the change materially reduces your rights, take reasonable steps to notify account holders. Continuing to use the Service after a change takes effect means you accept the revised Terms. The version in force at the time of a purchase governs that purchase.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in the State of Delaware for any dispute that is not required to be resolved elsewhere by applicable law.

Before starting formal proceedings, you agree to contact us and attempt to resolve the dispute informally for at least 30 days. Most problems are resolved this way.

Any claim must be brought in your individual capacity and not as a plaintiff or class member in a purported class or representative action, to the extent that restriction is permitted by law.

If you are a consumer resident in a jurisdiction whose law grants you the right to bring proceedings locally or to the benefit of mandatory local consumer protections, nothing here removes that right.

20. General

Entire agreement. These Terms, the Refund Policy, the EULA, and the Privacy Policy are the entire agreement between us about the Service and replace any earlier understanding.
Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.
No waiver. Not enforcing a provision does not waive our right to enforce it later.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Notices. We may give notice by email to the address on your account or by posting on the website. Legal notices to us go to legal@ed5mmostudio.com.
Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control.

21. Contact

General support: support@ed5mmostudio.com or /tickets. Legal notices: legal@ed5mmostudio.com. Privacy requests: privacy@ed5mmostudio.com.